Synch

Raven

Always someone ready to help.

Tickets, applications and forms for Discord. Every one is answered by a real person, and you always know who.

Add Raven Support server

Free to use. No AI reads, writes or answers anything.

A demonstration: someone picks General support from Raven's menu and fills in a short form. Raven opens a private channel for the ticket, and a staff member called Mira claims it and introduces herself.

Tickets

One person, start to finish

When someone on your team claims a ticket, it's theirs. The member talks to one person the whole way through, not whoever happens to be online.

  • A named point of contact. The member sees who's helping them from the first reply.
  • One voice. Other staff can read along, but only the person who claimed it replies, unless they bring someone in.
  • A private staff thread on every ticket for notes and second opinions. It's never in the member's transcript.
  • Escalate or hand over when it needs someone more senior. Whoever picks it up becomes the new point of contact, and the member is told.
🔒 Staff controls · Support-0042
Point of contact
@Mira
Priority
🟢 Normal
↩️ Unclaim⏫ Escalate🤝 Bring someone in📨 Request close🔒 Close

Only staff see these. The member's message only ever has a Close button.

Applications

Every application gets a real answer

Staff applications, partnerships, events, whatever you need people to apply for. Each one goes to a private review channel, a reviewer claims it, and the applicant hears back from a person.

✅ AcceptRoles are given and the applicant is told.
✅ Accept with a noteThe same, with a few words from the reviewer.
❌ DenyThe applicant is told, and can apply again after a cooldown you set.
❌ Deny with a reasonSo they know what to work on next time.
💬 Open a ticketGot questions first? Talk it through with the applicant before deciding.
⏸️ HoldTells the applicant it's being looked at.
📝 Staff application · @Ash

Why do you want to join the team?

I've been helping people in #get-help for a few months and I'd like to do it properly.

How many hours a week can you give?

About 6, mostly evenings.

Reviewer's note

Great answers in #get-help already. Welcome aboard!

✅ Accept✅ With a note❌ Deny❌ With a reason💬 Open ticket⏸️ Hold

Forms

Forms for everything else

Feedback, event sign-ups, bug reports and surveys. Answers are collected in a channel and in the dashboard, and you can export them whenever you like. Forms can be anonymous.

Every answer has an Open a ticket about this button, so there's always a way to talk to someone about it.

🗳️ Server feedback
48 answers · anonymous
🎮 Friday game night sign-up
23 answers
🐛 Bug report
7 answers · 2 turned into tickets
🎨 Banner contest entries
12 answers

Made by people, for people

No AI. Not in the replies, not behind the scenes.

Raven passes the note between two people, and that's all it does. It doesn't write replies, summarise tickets, sort them or decide anything about the people who open them.

Every reply is a person

Raven's own messages are the ones you write for it. Everything else in a ticket is your team.

Your tickets stay yours

Ticket messages, applications and form answers are never sent to an AI service, and never used to train one.

Credit where it's due

When a member closes their ticket they can rate it ★★★★★, and the rating goes to the person who helped them.

Support

Get help in the Synch server

Ask for help, report a bug or follow Raven's news in Synch's Discord server. And yes, a person will answer you there too.

Join the Synch server

Add it to your server

It's free. Set up your ticket types, applications and forms with commands or in the dashboard.

Add Raven Open the dashboard