SynchSupport Centre
Answers, our rules, and every policy that applies to Synch and the Synch Academy, in plain English.
Help
Answers to common questions, and what to do when something goes wrong.
FAQ
Joining the team, the Academy, roles, giveaways, partnerships, appeals and getting help.
Synch · the same as #information
Read →Complaints Procedure
How to complain about a member of staff, a decision or one of our services, who handles it, and how long it takes.
Version 3 · updated 2026-10-16
Read →Moderation & Appeals Policy
How our staff enforce the rules, what each action means, how long it stays on your record, and how to appeal.
Version 2 · updated 2026-10-16
Read →Rules
The rules for our Discord servers, and Discord’s own rules, which apply alongside them.
Synch Community Rules
The rules for our Discord servers, rule by rule, with the reason for each one.
Synch · the same as #rules
Read →Discord Terms of Service
Discord’s own terms for using Discord, which apply to everyone in our servers too.
Discord Inc.
Open ↗Discord Community Guidelines
What Discord allows and doesn’t allow anywhere on Discord, including our servers.
Discord Inc.
Open ↗How Discord’s rules apply here
- Everyone in our servers must follow Discord’s Terms of Service and Community Guidelines. Breaking them here also breaks our rules (rule 9).
- Our staff enforce our rules, and Discord’s, inside our servers. Discord enforces its own rules separately, and can act on your whole Discord account.
- Discord’s documents are written and changed by Discord Inc. The versions on discord.com are the ones that count; we don’t copy them here.
- Something serious, like a threat, illegal content or someone at risk? Tell our staff in a ticket, and report it to Discord through their Safety Center too.
Using Synch
Everything Synch runs: this website, the Academy, ComRel, our Discord servers and bots.
Terms & Conditions
The rules for using our websites, portals, Discord servers and bots — including the Academy, volunteering, and partner communities.
Version 5 · updated 2026-09-30
Read →Safeguarding & Child Protection Policy
How Synch protects members, especially young people, what we do when someone is at risk of harm, and how staff must behave.
Version 3 · updated 2026-10-16
Read →Copyright & Takedown Policy
How to report content on Synch's services that uses your work without permission, and how to respond if your content is reported.
Version 3 · updated 2026-10-16
Read →Your data
What we collect, why, and your rights over it.
Privacy Policy
What we collect across our websites, portals and Discord bots, why, who sees it, how long we keep it, and your rights.
Version 5 · updated 2026-09-30
Read →GDPR Notice
Our legal bases for each use of your data, your rights under UK and EU data protection law, and how to use them.
Version 3 · updated 2026-09-28
Read →Transparency
How we protect confidential information, and how to ask us for information.
Confidential Information Policy
How Synch classifies information, what counts as confidential, who may see it, how it's released or redacted, and how staff must protect it.
Version 4 · updated 2026-10-16
Read →Freedom of Information Requests (FOIRs)
How to ask us for information through an Leadership Ticket, what can and can't be released, and how requests are granted in full, in part or with redactions.
Version 4 · updated 2026-10-16
Read →Synch Academy
The Synch Academy, the SynchAcademy bot, and the Community Portal for teams and providers.
SynchAcademy Terms
The rules for using the SynchAcademy Discord bot, adding it to your server, and the Synch Academy's Community Portal.
Version 5 · updated 2026-10-16
Read →SynchAcademy Privacy Policy
What the SynchAcademy Discord bot and the Synch Academy website collect, why, and what a community sees when it adds the bot.
Version 3 · updated 2026-09-28
Read →Exams, Certificates & Academic Integrity
How Synch Academy exams are marked, what a certificate means, the rules against cheating, and when a certificate can be revoked.
Version 1 · updated 2026-09-30
Read →Synch Academy for Teams
How a community uses the Synch Academy to train its own team, what it can and can't see, and your rights as a team member.
Version 1 · updated 2026-09-30
Read →Community Programs Terms
The terms for communities that publish their own courses, pathways, exams and simulations in the Synch Academy as a Provider.
Version 2 · updated 2026-10-16
Read →Synch Accords
For communities that hold an Accord with Synch: the standing terms, and the portal where your Accord lives.
Synch Accord Terms
The standing terms of every Synch Accord, the good-faith agreement between Synch and one other community: representatives, the ad exchange, our services and any extras agreed.
Version 1 · updated 2026-10-31
Read →Your Accord
Read, sign and download your Accord, and manage your representatives and your ad.
Synch · sign in with Discord
Read →At a glance
- You sign in with Discord — we never see your password.
- We don't sell your data, show adverts, or use tracking cookies.
- Our bots read messages to work, but keep message text only in a few listed cases.
- You can ask for a copy of your data, or for it to be deleted, at any time.
- We're an independent volunteer community — not affiliated with, endorsed by or part of Discord.