Questions, answered.

Synch is our group, and this server is its home. Everything we do is at SynchSupport.org.

Who runs what

• Community Relations (ComRel) is the Department of Community Relations. It runs this server day to day: moderation, events, giveaways and support tickets. It works in three regional teams so someone is always around: AMER (the Americas), EMEA (Europe, Middle East and Africa) and APAC (Asia-Pacific).
• Synch Academy is our education and training service. It is run by the Education and Training (E&T) Department, whose management is the Education and Training Board (ETB).

Around the server

• The Synch Monthly is our newsletter, written together by the Academy, ComRel and the Office of the MD. It comes out on the 1st of every month.
• Doodle is the Community Relations bot. Say hi with @Doodle.

We are always looking for friendly, reliable people. Pick the department that suits you and fill in its application.

Community Relations (ComRel)

Join one of our regional teams (AMER, EMEA or APAC) as either:

• Moderator: keeps the server safe and handles reports.
• Event Coordinator: runs events, giveaways and auctions.

Everyone also helps with support tickets. Applications are reviewed by ComRel management.

Synch Academy

Join Programs and Planning, or Examinations. Applications are reviewed by the Education and Training Board (ETB).

What happens next

Applications are usually reviewed within 24 to 48 hours, and we will contact you if we would like to move forward. Heard nothing after 48 hours? Open a General Support ticket and we will check on it.

Synch Academy is our education and training service, run by the Education and Training (E&T) Department and managed by the Education and Training Board (ETB).

Learners

Sign in with Discord. If you have been in the server long enough you are in straight away; otherwise the Examinations team takes a quick look first.

Partner communities

Publish your own courses in the Academy. You will be walked through adding the bot, then the ETB approves you.

Already an approved partner? You can use the Academy for your own team by requesting Teams.

Pings, region, pronouns and interests

Pick your own in #self-roles. Choose which announcements you want to hear about, and tell us a bit about you.

Level roles

Just chat. You earn XP in #general and #counting, and #general gives double XP.

• Level 5 unlocks images in #general.
• Level 10 unlocks link embeds.

Partner and Supporter

These come from partnering with us or boosting the server. See the Partnerships and Boosting questions.

Giveaways

Our Event Coordinators run giveaways in #giveaways. Grab the giveaway ping in #self-roles so you never miss one.

Sponsoring

Sponsoring a giveaway or an event is a lovely way to support the community. Your donation funds the prize, and in return your own message (up to 200 characters) is included with the announcement.

Donating a prize

Got Nitro, a game key, Robux or something similar? Use /donate prize. Keep it until it is needed, and Doodle will DM you who to send it to. Discord gifts expire, so nothing is sent early.

Anything else

Open a Sponsor and Donate ticket in #support and the team will sort out the details with you.

We love working with other communities. A partnership with Synch is a Synch Accord: an agreement between your community and Synch that covers our services, an ad exchange and anything extra we agree. To hold one, your server needs:

• 50 or more members
• No NSFW content
• Fair moderation
• To be at least 3 months old

Representatives

As a sign of good faith, each side sends a representative to the other’s server. If either side’s representative leaves and isn’t replaced within 48 hours, the Accord can end.

How to apply

Open a Partnership Request ticket in #support. You can see our current partners in #partners.

Already have an Accord?

Read, sign and download it at synchsupport.org/partner.

Boosting the server gives you the Supporter role. It helps us make the community better, and we really appreciate it.

Perks

Boosters, sponsors and partners get perks like:

• A VIP lounge
• High-value giveaways
• Premium support
• Exclusive features and sneak peeks at new projects
• Fast-tracked applications

And more.

Appeals

We handle appeals through appeal.gg, so it is fair and private. Use the button below and follow the steps. An Appeals Officer who was not involved in the original decision reviews it. Please do not message staff directly about an appeal.

Reporting a member

Open a User Report ticket in #support with what happened and any evidence. Only our Moderators see it.

A concern about a staff member

Open a Leadership ticket in #support. The Office of Internal Affairs looks into concerns about staff, privately.

Need help?

Open a General Support ticket in #support. Please do not DM staff for support: tickets make sure the right person sees it, and nothing gets lost.

Got an idea?

Type /suggest in any channel, post in #suggestions, or use the form at synchsupport.org/suggest (you sign in with Discord). Everyone can vote, the team reads every suggestion, and you get a DM when it moves.

Can I advertise my server?

Not in public channels, sorry. Partnering with us is the way to get your community seen (see the Partnerships question).

What if I break a rule?

Staff act based on how serious it is and your history, from a warning or timeout up to a permanent ban. It is all about keeping everyone safe. Please read #rules.

Website

• Synch
• Community Relations
• Synch Academy
• FAQ
• Newsletter
• Tools

Discord

• Invite your friends

Social media

• YouTube
• Instagram

Every document is also listed in Help & policies on our website.

Rules and getting help

• Community Rules: the rules for our servers, also in #rules.
• Discord’s Terms of Service and Community Guidelines: Discord’s own rules, which apply here too.
• Moderation & Appeals: what each action means, how long it stays on record, and how to appeal.
• Complaints Procedure: how to complain, and who handles it.

Using our services

• Terms & Conditions: the rules for our websites, portals, servers and bots.
• Safeguarding & Child Protection: how we keep members safe, and what happens if someone is at risk.
• Copyright & Takedown: how to report content that uses your work.

Your data and transparency

• Privacy Policy and GDPR Notice: what we collect, why, and your rights.
• Confidential Information Policy and Freedom of Information Requests: what we keep confidential, and how to ask us for information.

Synch Academy

• Synch Academy Terms and Privacy Policy.
• Exams, Certificates & Academic Integrity: how exams and certificates work.
• Synch Academy for Teams and the Community Programs Terms: for communities training their team or publishing courses.

Doodle Games in #general

• Crayon drops: be first to press Grab it. Some crayons are worth coins.
• Trivia: four answers, one guess each, first right answer wins.
• Word scramble: press Answer and unscramble the word. You get three tries.
• Duels: /duel @someone plays rock-paper-scissors, for fun or for 100 to 5,000 coins.

Rounds only drop while people are chatting. Grab the skull role in #self-roles to be pinged when chat goes quiet.

Leaderboard

/games top shows the weekly leaderboard. The top 3 win 750, 500 and 250 coins every Monday. /games me shows your stats.

Weekly lottery in #channel

Tickets cost 100 coins each (up to 50). Buy them with the buttons or /lottery buy. The draw is on Sundays at 20:00 UK time.

More games

• UnbelievaBoat in #channel: work, collect your income and play the casino games.
• Counting in #counting: count up together, one number each. Ruin the count on purpose and you are benched.
• Grow a Tree in #channel: keep the server’s tree alive with /tree.
• Wordle in #channel: play the daily Wordle; results are shared there.
• Ballsdex in #general: when a countryball appears, press Catch me and type its name. /balls list shows your collection.

Good to know

You need an account at least 3 months old to win or bet coins. Playing also earns you badges in #channel.

Our monthly newsletter, written together by Synch Academy, Community Relations and the Office of the MD. It is the story of our month, not a page of statistics: what we ran, who joined us, what is new at the Academy and what is coming next.

When

Out on the 1st of every month: a short post in #announcements and the full issue on our website.

What is in it

A song of the month the community votes for, spotlights, “you said, we did” and more.

Missed one?

Every issue is kept in the archive at synchsupport.org/newsletter.