Questions, answered.

Roles, levels, perks, getting help and how moderation works — plus what we can do for your own community.

How do I get special roles?

Partner Representative: Given to our partners — open a ticket to claim it.
Retired Leaders: An honour role for former leadership.
Server Booster: Boost the server to unlock perks.
Distinguished Activist: Awarded for exceptional community contribution.
Golden Star Award: A premium award for outstanding members.
Giveaway Winner: Won a community giveaway.
Dedicated Counter: An active participant in the counting channels.
Support Army: Community volunteers and helpers.

How do I get level roles?

Be active in general chat or the counting channel to earn XP — general chat gives double XP.

Level 5: Newcomer
Level 10: Regular
Level 15: Veteran
Level 30: Expert
Level 50: Master — the highest level

How do I get ping roles?

Pick them up in the #self-roles channel: announcements, chat revival, count milestones, events, social media updates, giveaways, polls and the tech tip of the day.

What are the VIP benefits?

Members with Booster, Sponsor, Partner or Shareholder roles get the VIP lounge, high-value giveaways, priority support, exclusive bot features, early previews of projects and fast-tracked applications.

Can I advertise my server?

Self-promotion in public channels isn't allowed unless you have a VIP role. You can apply to become an official partner through the #partnerships channel — check the partnership requirements there.

How do I get help?

Always open a support ticket in our Discord. It keeps things transparent and lets the right staff member pick it up. Please don't DM staff directly.

What happens if I break a rule?

Staff act based on how serious it is and your history — from a verbal warning for minor, first-time issues, to a timeout, to a permanent ban for severe or repeated offences. Every decision is made to keep the whole community safe.

How do I appeal a decision or report a staff member?

All appeals and reports are handled privately in our dedicated appeals server — not in DMs. Be honest, be specific, and give the team time; you'll get a response there.

Join the appeals server →

Can Synch help my community?

Server management: We can step in and help get a struggling server back on track.
Advertising & partnerships: Help growing your community and managing partnerships.
Branding: A review of your server's emblems, themes and visual identity.
Staff training: Train your staff through the E&T Academy.
Security & screening: Automation and bots to secure your server and screen new members.
Bot setup: Advice on choosing and configuring the right bots.

Open a ticket in our Discord to talk to the team.

Still stuck? Open a support ticket in our Discord.