SynchTeams lets an approved community use the Synch Academy as its own team's academy: it can invite its staff, recommend and assign training, and follow progress on what it assigned. This page explains how it works, what a community can and can't see, and your rights as a member.
It adds detail to the SynchAcademy Terms and the SynchAcademy Privacy Policy. Publishing your own courses is a separate feature, covered by the Community Programs Terms.
The short version
- You choose to join. A community can invite you, but nothing is shared until you accept.
- A community sees only the training it assigned you, and only whether you've started it, are working on it, or have finished it.
- Your scores and other certificates stay private unless you choose to share them.
- It never sees your answers, your failed attempts or how many tries you took.
- You can leave at any time, and your progress and certificates stay yours.
1. Who can use Teams
- The community must have SynchAcademy in its server and 20 or more members.
- Its Admin (someone with Administrator in the server) applies from the Community Portal, and the Education & Training Board (ETB) approves or rejects the request.
- Teams is separate from being a Provider: a community can have Teams, publish courses as a Provider, do both, or do neither.
- The bot re-checks the member count regularly. If it's below 20 on two checks in a row, Teams is paused, and it comes back on its own once the community is above 20 again.
- A suspension for cause, a ban, or removing the bot stops Teams completely.
2. Joining a team
- You join by accepting an invite (the SynchAcademy bot DMs it to you) or by opening the community's join link.
- Before you accept, you're shown exactly what the community will be able to see.
- If you're invited but haven't accepted, the community can see nothing about you.
- You must be a member of the community's Discord server, and the community can also require a particular role there. This is checked every 6 hours; if you no longer qualify on two checks in a row, you're removed from the team.
3. What a community can see
For members who have accepted, and only for the training it assigned:
| It can see | Only if you choose to share | It can never see |
|---|---|---|
| Whether you've started, are in progress, or have completed each assigned course, pathway or simulation | Your % scores on assigned training | Your exam answers |
| Your certificate for training it assigned | Certificates you earned elsewhere | Your failed attempts, or how many attempts you took |
| Due dates and notes it set | Anything about people who aren't members of its team |
Both sharing options are off unless you turn them on, each one separately, and they go back to off if you leave and rejoin. Work you completed before something was assigned still counts, and is shown as "completed before it was assigned".
4. What a community can do
- Invite and remove members, and sort them into groups.
- Assign training to everyone, to a group, or to one person, with an optional due date and note, and an optional DM to let you know.
- Recommend training on a "Recommended by" shelf, shown above the full catalogue and on My Courses.
5. What a community can't do
- Limit what you can learn. The recommended shelf only adds suggestions; you can always browse and take anything in the catalogue.
- Change Synch Academy content, pass marks, exams or answer keys.
- Grade you, run simulations, or issue or revoke certificates. Only Synch Academy staff do those.
- Brand your certificate. A standard course taken because a community assigned it gives you a normal Synch Academy certificate, with no community mark.
6. Your record belongs to you
There's only ever one record of your learning, and it's yours. Joining a team doesn't create a copy of your progress: a community's view is a window onto the parts it's allowed to see. Your certificates are issued by the Synch Academy, and are covered by our Exams, Certificates & Academic Integrity policy.
7. Leaving a team
Leave at any time from My Teams. The community's view of you ends straight away, and your progress and certificates stay exactly where they are.
8. Rules for communities
A community using Teams must:
- Use what it sees only to support and train its own team.
- Keep it confidential, and not share it outside the people who run the community.
- Not pressure anyone to join, to share more than they want to, or to stay in the team.
If a community breaks these rules, the ETB can pause or remove its access to Teams. Concerns can be raised through our Complaints Procedure.
9. Your data
What we store about teams, how long we keep it, and your data rights are explained in the SynchAcademy Privacy Policy and our GDPR Notice.