SynchWe respect other people's work, and expect everyone using our services to do the same. This policy explains how to ask us to remove content that uses your work without permission, and what happens if content you posted is reported.
It covers content on any Synch service: our websites and portals, the Synch Academy (including courses published by partner communities under the Community Programs Terms), and our Discord servers.
1. Reporting your work
If you own something (such as text, images, a course or video) and it appears on one of our services without your permission, open an Leadership Ticket in our Discord server (discord.gg/NvbG77QZSP) and include:
1. Where it is: a link to the content, or where to find it. 2. What it copies: the original work, or a link to it. 3. Proof that you own it, or are authorised to act for the owner. For example, the original file, where it was first published, or a registration. 4. How to contact you (your ticket is enough). 5. A statement that the information you've given is accurate and true.
2. What happens next
- The Office of Internal Affairs reviews your report within 5–7 business days.
- While we look into it, we may hide the content.
- If your claim is upheld, the content is removed, and we tell the person who posted it.
- If we can't confirm your claim, we'll explain why, and you can send us more evidence.
3. If your content is reported
If content you posted is reported, we'll tell you, and you can respond in a ticket. If you have the right to use it, for example permission from the owner or other supporting documents, send them to us. For Academy content, this means the signed permission letter described in section 6 of the Community Programs Terms. If you can prove you have the right to use it, the content can be restored.
4. Repeat infringers
People who repeatedly post content they don't have the right to use may lose the ability to post on our services. Academy Providers who repeatedly infringe can be suspended or blacklisted under the Community Programs Terms.
5. False reports
Knowingly making a false claim, or sending false documents, is a serious breach of our Terms & Conditions, and may lead to removal from our services.
6. Changes to this policy
We may update this policy from time to time. Every version is kept in this page's history.